Sienna Charles LLC: Customer Service Director Full Time Role
Headquarters: New York URL: https://siennacharles.com Key Responsibilities Customer Service Leadership– Oversee and coach the CS team day-to-day, ensuring high-touch, accurate client support.– Establish clear service standards and ensure the team consistently meets them.– Handle escalations directly and resolve issues with urgency and professionalism.– Audit service quality, identify gaps, and implement fixes immediately.– Lead ongoing training,…